Remove the rubber bung (top), fill with dry salt crystals or whole peppercorns, then refit securely. Use our stainless steel filling funnel for convenience. 

Do not overfill — leaving a small amount of space allows the mechanism to operate smoothly.

All of our mills have a coarseness adjustment knob on the underside of the mill (centre). 

• Tighten (clockwise) for a finer grind
• Loosen (anti-clockwise) for a coarser grind

Make small adjustments and test until you find your preferred setting.

For best performance and longevity:

• Use dry salt crystals (avoid wet or brined salts)
• Use whole peppercorns (black, white, green, or mixed)

Using damp or flavoured salts may affect grinding performance over time.

Wipe the exterior with a soft, dry or slightly damp cloth.

Do not submerge your mill in water or place it in a dishwasher.

If needed, empty the mill and gently brush out any residue using a dry cloth or soft brush.

We recommend avoiding prolonged exposure to direct heat, steam, or moisture (e.g. next to a boiling hob).

Storing your mill in a dry location will help preserve both the finish and the internal mechanism.

Common causes include:

• The grind adjustment being too tight or too loose
• Using damp salt or oversized peppercorns
• The mill being overfilled
• The grub screw on the rear of the handle may need to be re-tightened using a standard 2 mm Allen key.

Try emptying the mill, checking the adjustment, and refilling with dry contents.

No special seasoning is required. On first use, you may need a few turns to draw the salt or pepper into the grinding mechanism.

Store your mill upright in a dry environment, away from excess humidity.

If storing for long periods, consider emptying the contents to avoid moisture buildup.

If the mill feels unusually stiff, loose, or stops grinding, stop using it and check the adjustment and contents.

If the issue persists, contact us with your order number and a short description — a photo or video can help us diagnose the issue quickly.